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Assistant Service Manager in Fontana, CA at SONSRAY

Date Posted: 12/4/2018

Job Snapshot

Job Description

Assistant Service Manager

About the Company:

Thermo King is the world's leader transport refrigeration and climate control products. Experience the personal challenge of working for TK Services, Inc. a world class organization and leader in the Transport Refrigeration industry. TK Services, Inc. is an established, privately owned Thermo King Dealership Group, with 10 dealerships in Northern/Southern California and Nevada. We are a stable and growing company that offers a unique environment, fosters individual growth and rewards performance.

Our Thermo King dealership in Fontana, CA is seeking an experienced Assistant Service Manager to manage our day to day service operations.

Essential Duties:

  • Develops and follows an annual service budget to provide realistic, attainable and measurable profit goals compatible with overall dealership financial and operational goals.
  • Recruits and hires service personnel and develops and retains key talent through individual development plans.
  • Coordinates recruiting of new talent utilizing local Technical schools programs.
  • Maintains all management reports necessary to audit the performance of department and individual employees.
  • Develops, maintains, and adheres to a priority system for scheduling all service work, both customer and internal.
  • Ensures that all manufacturer warranty and Product Improvement Program (PIP) claims are completed and filed in a timely manner according to manufacturer’s requirements.
  • Monitors warranty expense and recovery rates to meet company objectives.
  • Responsible for our facility inspections, safety meetings, and coordinating the annual safety inspections.
  • Schedules and assigns job and work areas to employees according to their skills and knowledge.
  • Ensures that Service Department is equipped with the necessary tools and service equipment is available and maintained in good working order.
  • Work with Vice President on maintaining building and yard facility.
  • Coordinates dealership training program and service-related customer clinics.
  • Conducts self in a professional manner at all times, inside and outside the dealership.
  • Monitors metrics on a monthly basis to assure achievement of departmental goals.
  • Performs other functions or duties as directed by management in line with the objectives of the dealership.

Skills & Qualifications:

  • Minimum 3 years’ experience in management and service department operations or related field.
  • Transport Refrigeration. Automotive or Heavy Equipment dealership experience is required to be considered.
  • Familiar with Thermo King or Carrier competitive products.
  • High school diploma or GED equivalent.
  • Ability to use standard computer software applications such as Microsoft Office (Word, Excel, Outlook, etc.) and internet functions.
  • Good human relations and effective oral and written communication skills.
  • Basic understanding of financial principles relative to Service Department operations.
  • Ability to analyze and interpret internal reports.
  • Able to work 2nd shift (2:00 pm – 11:00 pm)

Benefits
Benefit package includes competitive salary, bonus, 401k matching, medical, dental, vision and life insurance. Paid vacation, sick, and holidays.

 

 

 

Job Requirements

  • Minimum 3 years’ experience in management and service department operations or related field.
  • Transport Refrigeration. Automotive or Heavy Equipment dealership experience is required to be considered.
  • Familiar with Thermo King or Carrier competitive products.
  • High school diploma or GED equivalent.
  • Ability to use standard computer software applications such as Microsoft Office (Word, Excel, Outlook, etc.) and internet functions.
  • Good human relations and effective oral and written communication skills.
  • Basic understanding of financial principles relative to Service Department operations.
  • Ability to analyze and interpret internal reports.
  • Able to work 2nd shift (2:00 pm – 11:00 pm)

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