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Service Writer in San Leandro, CA at SONSRAY

Date Posted: 3/20/2018

Job Snapshot

Job Description

About the Company

Thermo King is the world's leader transport refrigeration and climate control products. 
Experience the personal challenge of working for TK Services, Inc. a world class organization and leader in the Transport Refrigeration industry. TK Services, Inc. is an established, privately owned Thermo King Dealership Group, with 10 dealerships in Northern/Southern California and Nevada. We are a stable and growing company that fosters individual growth and rewards performance.

Our San Leandro dealership is seeking a Service Writer to join our growing organization.  If you have great administrative and computer skills with excellent customer service skills, then this is the right position for you!

Job Description:

• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system MAS 200.
• Maintains customer confidence by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.
• Maintains unit records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications and taking on line factory course. 
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Job Requirements


• Minimum 3 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem solving.
• Automotive dealership experience is highly desired.
• Basic mechanical knowledge is a plus. 
• Bilingual Spanish is preferred.


We offer excellent benefit package which includes: 
HMO/PPO medical, dental, and vision plan. Paid vacation, sick, and holiday, 401(K) matching, and life Insurance.


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