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Service Writer in North Las Vegas, NV at SONSRAY

Date Posted: 1/23/2018

Job Snapshot

Job Description

About the Company

TK Services, Inc. and Sonsray Machinery is a privately owned company and the official Thermo King and CASE Dealer in California, Nevada, Oregon, and Washington. Our Sonsray team is a growing dynamic company with 22 locations and we offer a unique environment that fosters individual growth and rewards performance.

Our dealership in Las Vegas, NV is seeking a Service Writer to join our dynamic team. This position reports to the Service Manager and Store Manager and will be responsible for servicing TK Services/Sonsray Machinery technicians and customer’s service needs.

Requirements:

  • Minimum 2 years’ experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem solving.
  • Automotive or Heavy Equipment dealership experience is highly desired but not required.
  • Basic mechanical knowledge is a plus.
  • Bilingual Spanish is a plus.

Job Description:

  • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
  • Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system CDK.
  • Maintains customer confidence by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.
  • Maintains unit records by recording problems and corrective actions planned.
  • Updates job knowledge by participating in educational opportunities; reading manufacturers' publications and taking on line factory course.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.  
  • Benefits We offer excellent benefit package which includes: PPO medical, dental, and vision plan. Paid vacation, sick, and holiday, 401(K) matching, and life insurance.

Job Requirements

Requirements:

  • Minimum 2 years’ experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem solving.
  • Automotive or Heavy Equipment dealership experience is highly desired but not required.
  • Basic mechanical knowledge is a plus.
  • Bilingual Spanish is a plus.