Service Writer in Fontana, CA at SONSRAY

Job Description

About the Company

Thermo King is the world's leader transport refrigeration and climate control products.

Experience the personal challenge of working for TK Services, Inc. a world class organization and leader in the Transport Refrigeration industry. TK Services, Inc. is an established, privately owned Thermo King Dealership Group, with 10 dealerships in Northern/Southern California and Nevada. We are a stable and growing company that fosters individual growth and rewards performance.

Our Fontana, CA Thermo King dealership is currently seeking a Service Writer to join our dynamic team.

 Job Description:

• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database CDK system.
• Maintains customer confidence by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.
• Maintains unit records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications and taking on line factory course.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirements:

• Minimum 3 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem solving.
• Service Writer and/or supervisory experience.
• Automotive dealership experience is highly desired.
• Basic mechanical knowledge is a plus.
• Bilingual Spanish is a must.

Benefits:

We offer excellent benefit package which includes:
HMO/PPO medical, dental, and vision plan. Paid vacation, sick, and holiday, 401(K) matching, and life Insurance.