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Service Writer in San Diego, CA at SONSRAY

Date Posted: 8/30/2018

Job Snapshot

Job Description

About the Company

Thermo King is the world's leader transport refrigeration and climate control products. Experience the personal challenge of working for TK Services, Inc. a world class organization and leader in the Transport Refrigeration industry. TK Services, Inc. is an established, privately owned Thermo King Dealership Group, with 10 dealerships in Northern/Southern California and Nevada. We are a stable and growing company that fosters individual growth and rewards performance. 

Our San Diego, CA dealership is currently seeking a Service Writer to join our dynamic team. This position reports directly to the Store Manager.

Requirements:

  • Minimum 3 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem solving.
  • Automotive or Heavy Diesel dealership experience is highly desired.
  • Basic mechanical knowledge is a plus.
  • Bilingual Spanish is a plus.
  • Self-starter who is able to work with minimum supervision.
  • Able to accomplish monthly service goals and deadlines.
  • Excellent customer service skills is needed with a proven ability to handle customer updates, concerns, demands and objections while always maintaining professional and good composure in the workplace.

 Job Description:

  • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
  • Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service CDK database system.
  • Maintains job board and helps in delegation of work to technicians.
  • Maintains customer confidence by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.
  • Maintains unit records by recording problems and corrective actions planned.
  • Updates job knowledge by participating in educational opportunities; reading manufacturers' publications and taking on line factory course.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • These are ideas and areas we have needed improvement.

 

  • Benefits
    We offer excellent benefit package which includes:
    HMO/PPO medical, dental, and vision plan. Paid vacation, sick, and holiday, 401(K) matching, and life Insurance.

 

 

Job Requirements

  • Minimum 3 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem solving.
  • Automotive or Heavy Diesel dealership experience is highly desired.
  • Basic mechanical knowledge is a plus.
  • Bilingual Spanish is a plus.
  • Self-starter who is able to work with minimum supervision.
  • Able to accomplish monthly service goals and deadlines.
  • Excellent customer service skills is needed with a proven ability to handle customer updates, concerns, demands and objections while always maintaining professional and good composure in the workplace.

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